This translation is provided for information only. In the event of any discrepancy, the Romanian-language version prevails — see the Romanian version.

Booking Terms and Conditions

Version of September 2026

1. Who we are

The spaces at Casa Franceză Sibiu — Maison d'Ille et Vilaine, Str. Conrad Haas nr. 14, Sibiu — are managed and rented out by ACSB Events SRL, with its registered office in Sibiu, registered with the Trade Register under no. J32/914/2013, CUI 32366957 (hereinafter “ACSB” or “we”). Contact: +40 721 267 789, office@acsb.ro.

By submitting a booking request on this website you accept the terms below. If you book on behalf of an organisation, you declare that you are authorised to bind it contractually.

2. The spaces and rental formats

We offer the Large Multipurpose Hall, the Small Meeting Room and desks in the Cowork, in the formats and at the rates shown on each space's page. Rooms are rented by the hour (minimum 2 consecutive hours), by the half day (4 hours), by the full day (8 hours) or for several days; the cowork by the half day (4 hours), by the full day, by the week, as a 10-day pack or as a monthly subscription. Opening hours are those shown on the website; use outside these hours is agreed on a case-by-case basis.

The rate includes the projector and screen, the flipchart, the WiFi connection, utilities, cleaning and support from the venue coordinator. Additional technical services (sound system, recording, streaming, simultaneous interpreting) and catering are contracted separately, on the basis of a quote.

3. Prices

The prices shown on the website are expressed in lei (RON) and include VAT. For the Large Hall, a 20% surcharge applies at weekends and after 20:00, calculated automatically on the request. NGOs and educational institutions receive a 10% discount, applied on request and verified on approval; recurring bookings (at least 4 per month) receive a 10% discount, agreed directly with us. The price shown at the time the request is submitted is the one that applies to the booking.

4. How to make a booking

• Submit a booking request through the website, stating the space, the time slot and your contact details. The request is not yet a booking and does not involve any payment.
• We review the request and reply by e-mail, usually on the same working day. We reserve the right to decline a request without being obliged to give reasons (for example, for activities incompatible with the character of the house).
• On approval you receive an e-mail with the payment link. For rooms, as well as for the 10-day pack and the monthly cowork subscription, a 50% deposit of the total value is paid; for cowork by the half day, by the day or by the week, the amount is paid in full on confirmation. Payment is made within 3 working days of approval; failing that, the request may be cancelled and the slot released.
• The booking becomes confirmed when the amount above is received. The slot is blocked in the calendar only from that moment.
• Where a deposit has been paid, the remaining 50% is paid against an invoice, at the latest on the day the space is used, unless otherwise agreed in writing.

5. Payment

The amounts due on confirmation (the deposit or the full payment, as applicable) can be paid online — by card, Revolut Pay, Apple Pay or Google Pay — on the secure payment page of our payment processor, Revolut (card details are processed exclusively by the processor; we do not store them), or by bank transfer to the account of ACSB Events SRL. We issue a tax invoice in lei for each amount received.

6. Cancellation, changes, no-show

• Cancellation at least 7 days before the booked date: free of charge — the amount paid (deposit or full payment) is refunded in full, within 14 days, by the same payment method.
• Cancellation with less than 7 days' notice: the 50% deposit is retained as compensation for the blocked slot; for bookings paid in full, 50% of the amount is refunded.
• No-show without notice: the amounts paid are not refunded.
• The date or time slot may be changed once, free of charge, at least 7 days in advance, subject to availability.
• If ACSB has to cancel a confirmed booking (for example, because of a technical fault in the building), we refund the amounts paid in full and, where possible, offer an alternative date.
• The 10-day cowork pack is valid for 30 days from its start date; unused days are not refunded. The monthly subscription is not refundable once the period has started; the remaining 50% is paid at the latest on the first day of access.

Cancellations are sent by e-mail to office@acsb.ro, or by phone, with written confirmation from us.

7. Use of the spaces

• The spaces are used for the purpose stated in the request, within the maximum capacity indicated and the booked hours, including set-up and clearing time.
• The client is responsible for the conduct of the participants and for any damage caused to the space, furniture or equipment, which they will cover at replacement or repair value.
• The house is a historic building: no materials may be stuck or fixed to the walls without consent, smoking is not permitted indoors, and noise levels must respect the neighbours' peace, especially after 22:00.
• For public or ticketed events, the necessary permits, fees (for example, music copyright fees) and insurance are the organiser's responsibility.
• ACSB is not liable for participants' personal belongings left unattended.

8. Liability and force majeure

ACSB's liability towards the client is limited to the amounts paid for the booking in question. Neither party is liable for failure to fulfil its obligations caused by a force majeure event (natural disasters, restrictions imposed by the authorities, general utility outages, etc.); in such situations the booking is rescheduled or the amounts paid are refunded.

9. Personal data

The data provided in the request is processed in accordance with the Privacy Policy, exclusively for managing the booking, invoicing and the related communication.

10. Complaints and disputes

Any complaint should be sent to office@acsb.ro and will receive a reply within 14 days. Consumers may turn to the National Authority for Consumer Protection (anpc.ro) or to the European online dispute resolution platform (ec.europa.eu/consumers/odr). This document is governed by Romanian law; disputes not resolved amicably fall under the jurisdiction of the courts of Sibiu.

11. Changes to these terms

We may update these terms; the version applicable to a booking is the one published on the date the request is submitted. The current version is permanently available at this address.